Brain stuck in line for 6 hours trying to get Taylor tickets
Tuesday was a first for me. I usually don’t have to wait in line to get concert tickets. But it’s not every day that Taylor Swift concert tickets go on sale. Taylor hasn’t toured in four years, so demand for her Eras tour was going to be crazy. Yet somehow the sole ticket provider for his shows just wasn’t ready.
My 14 year old daughter, Carly, helped me through the ticket purchase process. First, we had to become “verified fans” on the Ticketmaster site. This is an effort to keep tickets out of the reach of scalpers and bots. Congratulations Taylor, I’m okay with the move. Tickets will go on sale to the public on the 18th, but some verified fans received a special pre-sale link and code to use yesterday, the 15th. We were lucky enough to get our code Monday night. So yesterday morning at 9:30 I walked in and started waiting.
At 10am you were transferred from the waiting room to the queue. For many, that’s all they did yesterday. When I was put in the queue he immediately said that there were over 2000 people in front of me queuing for the tickets. I thought well, I can wait. But a few minutes later, I received a message that the queue had been interrupted. On break ? I knew what that meant. This meant that Taylor had just crashed Ticketmaster. The site was unavailable for several hours. Finally, after lunch, I was back in line and my wait continued.
I went home and continued to check the queue. 2000+ in front of me. He stayed like that for another two hours. Then, finally, I started to climb my way. 1000 in front of me. Then just 350. Finally, it was my turn! I was going to buy Taylor tickets and score father-daughter points for the rest of my life! I got to a page where you had to enter the code that was sent to you the night before. I entered mine. It did not work. I entered it again. Still didn’t work. But I would go so far! Then I accidentally refreshed my browser and was thrown back into the queue! NOOOOOOO!
Luckily I got through the queue and came back to buy tickets. After trying my code for what seemed like the 10th and 11th times, it finally worked and I unlocked the Taylor Swift presale for the show in Kansas City. This happened around 4:10 p.m. Tuesday afternoon. I walked into the waiting room that morning at 9:30. I admit that the process from there worked well. I was able to find decent tickets in my price range. I clicked buy and finally got the message I’ve been waiting for all day.
My day ended with tears of joy from my daughter. I realize that not everyone has had the success that I had. The internet was filled with horror stories of tickets almost bought to be put back in the queue. Codes do not work or indicate that they have already been used in presale. The bottom line is that Ticketmaster should have seen this all coming. How could they not anticipate that the demand for Taylor tickets would far exceed anything they had seen in recent years?
The Swifties have another chance to score tickets in another presale today and when they go on sale to the public on Friday. Hopefully Ticketmaster has learned a thing or two in the past 24 hours. But I wouldn’t bet on it.